A case for as shift in leadership types for Financial Services

  • John Power Mercy College


In this paper we evaluate the changes to the financial services industry likely to come from the emergence of Artificial Intelligence and the impact on the role of leader in this new paradigm.  The central question is what leadership styles will be most effective in dealing with the shifting technology infrastructure and the emerging changes in employee behaviors, customer experiences and competitive environments. The new ways of performing the critical role of finance in society will require transformational leadership for the existing providers to remain competitive.