Centers of Excellence Management within Multinational Corporations

Tom Coughlan, Gary Bernstein

Abstract


As organizations expand geographically, and especially when expanding globally, they often find it necessary, or more effective, to develop Centers of Excellence (CoE). If properly structured these centers can reduce cost, improve efficiency, leverage organizational assets, and often improve levels of organizational innovation. This is the next installment in a series of articles started in the first issues of the JMI exploring these very challenging issues (Coughlan & Bernstein, 2015). In this installment the authors will specifically address issues surrounding leadership, integrated governance model, standardization, continuous improvement, business continuity, and managing through hard target metrics.  This article assumes that the CoE is past its initial startup phase and it operating at a full level of scale. In addition, this paper is focused on multi-national corporations (MNCs) where CoEs are internally operated – not outsourced to third parties - and more specifically on knowledge based CoEs.


Keywords


Management, Leadership, Governance

Full Text:

PDF

References


Business Continuity Planning Suite | Ready.gov. (n.d.). Retrieved September 9, 2016, from https://www.ready.gov/business-continuity-planning-suite

Centers of Excellence | The Hackett Group. (2017). Retrieved January 9, 2017, from http://www.thehackettgroup.com/centers-of-excellence/

Coughlan, T. (2016). Structured for Success: How the Structure of TodayΓÇÖs Professional Organizations Are Changing. Journal of Management and Innovation, 2(1). Retrieved from http://jmi.mercy.edu/index.php/JMI/article/view/20

Coughlan, T., & Bernstein, G. (2015). Centers of Excellence Development within Multinational Corporations. Journal of Management and Innovation, 1(1). Retrieved from http://jmi.mercy.edu/index.php/JMI/article/view/3

Dyer, L., Forget, A., Osmani, F., & Zahn, J. (2013, February). Redpaper: Creating a BPM Center of Excellence (CoE). IBM Corporation. Retrieved from http://www.academia.edu/download/44120151/01-06-ART-KeysToBPMProjSuccess-Miers.pdf

Frost, T. S., Birkinshaw, J. M., & Ensign, P. C. (2002). Centers of Excellence in Multinational Corporations. Strategic Management Journal, 23(11), 997. https://doi.org/10.1002/smj.273

Harrison, C., Paul, S., & Burnard, K. (2016). Entrepreneurial Leadership: A Systematic Literature Review. International Review of Entrepreneurship, 14(2), 255ΓÇô264.

Hofstede, G. (2009). Geert Hofstede cultural dimensions. Retrieved August 21, 2010, from http://www.geert-hofstede.com/

Kelley, T. (2005). The ten faces of innovation: IDEOΓÇÖs strategies for defeating the devilΓÇÖs advocate and driving creativity throughout your organization. New York, NY: Random House.

Loomis. (2010). Business continuity plan overview. Loomis. Retrieved from http://www.loomis.us/PDFs/BusinessContinuityPlanOverview.pdf

Marchegiani, L., & Pirolo, L. (2004). The Proximity Paradox: How Localization Influences Relational Exchange and Innovation Diffusion. Evidences from a Cluster Level Analysis. In An Enterprise Odyssey. International Conference Proceedings (pp. 1301ΓÇô1316). Zagreb, Croatia: University of Zagreb, Faculty of Economics and Business. Retrieved from http://search.proquest.com.ezproxy.apollolibrary.com/docview/217743867/80A8702947B842BDPQ/6?accountid=35812

McChrystal, G. S., Collins, T., Silverman, D., & Fussell, C. (2015). Team of Teams: New Rules of Engagement for a Complex World. New York, New York: Portfolio.

Meyer, E. (2014). The Culture Map: Breaking Through the Invisible Boundaries of Global Business. New York: PublicAffairs.

Mieg, H. A. (2014). The Organisational Embedding Of Expertise: Centres of Excellence. Talent Development & Excellence, 6(1), 71ΓÇô93.

Murray, A. S. (2010). The Wall Street journal essential guide to management: lasting lessons from the best leadership minds of our time. New York: Harper Business.

Postma, J. (2011, July). Next Generation Shared Services - Organization & Transformation Featured Article. Retrieved September 9, 2016, from https://www.atkearney.com/organization-transformation/featured-article/-/asset_publisher/BqWAk3NLsZIU/content/next-generation-shared-services/10192

Robertson, B. J. (2015). Holacracy: The New Management System for a Rapidly Changing World. New York: Henry Holt and Co.

Sviokla, J. (2016, November 23). Five Overlooked Principles Shaping the Destiny of Your Business. Retrieved January 8, 2017, from http://www.strategy-business.com/article/Five-Overlooked-Principles-Shaping-the-Destiny-of-Your-Business?gko=c5d7a

University of Michigan. (2000). Organizational Change. Retrieved September 9, 2016, from http://www.umich.edu/~bhlumrec/admin_unit/mpathways/1999-2000/research/orgchange.html

Whitehurst, J., & Hamel, G. (2015). The Open Organization: Igniting Passion and Performance. Harvard Business Review Press.




DOI: http://dx.doi.org/10.18059/jmi.v3i1.38

Refbacks

  • There are currently no refbacks.


Call for Papers

The Journal of Management and Innovation is a peer-reviewed journal focused on the practical application of research and business knowledge to the real work issues facing practitioners. We are looking to present content that appeals to academics, students, entrepreneurs, and organizations of all sizes, whether for profit or not for profit.

The next issues of this publication are scheduled for October of 2017. Papers should be submitted by August 31, 2017. Submissions should include:

  • Articles in a business discipline related to management, innovation, marketing, accounting, finance, or leadership
  • APA format
  • Proper citation and references
  • Between 1,500 and 5,000 words
  • 75 to 150 word biography of the authors
  • 75 to 150 word abstract
  • 3 to 5 key words